Frequently Asked Questions
Answers to common questions about ordering, delivery, payment and our policies at Vape Shop AE (VapesDubaiShop.com).
Do I need to verify my age to order?
Yes. All products on this site are restricted to customers aged 21 and over. A valid government-issued ID may be requested at the door on delivery – see our Age Verification Policy for details.
What is the maximum nicotine strength allowed in the UAE?
E-liquids sold here are checked against the UAE’s 20mg/ml nicotine strength cap. See our Responsible Vaping guidance for more.
How fast is delivery?
Express delivery inside Dubai arrives within 2 hours for an extra 10 AED. Regular delivery reaches anywhere in the UAE within 24 hours for 30 AED. Full details are in our Shipping Policy.
Do you deliver outside Dubai?
Yes. Regular delivery covers all seven Emirates within 24 hours of order confirmation.
What payment methods do you accept?
We accept Cash on Delivery (COD), card payment, and online payment link.
What is your return policy?
Unopened, unused devices can be returned within 7 days of delivery. Opened e-liquids, pods, coils and disposable vapes cannot be returned unless they arrived faulty or different from what was ordered. See our Returns and Refunds Policy for the full terms.
How often should I change my coil or pod?
Most coils and pods last 1–2 weeks of moderate use; a burnt taste, weaker vapor or gurgling means it is due. See our guide on when to change your vape coil.
Are your products genuine?
Yes. We source from established brands and do not stock counterfeit or grey-market goods.
How do I contact you about an order or product?
Call or WhatsApp us at +971 56 389 8101, email [email protected], or visit our Contact Us page.
Where can I read your full store policies?
See our Age Verification Policy, Responsible Vaping guidance, Shipping Policy, Returns and Refunds Policy, Privacy Policy, and Terms and Conditions.