At Vapes Dubai Shop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and fast return and refund process. Please read the policy below carefully.

By placing an order on https://vapesdubaishop.com/, you agree to the terms outlined in this policy.

Returns Eligibility

You may request a return or refund if:

  • The item is damaged, defective, or not working
  • You received the wrong product
  • The product is unused and in original packaging
  • The return request is made within 24 hours of delivery

For hygiene and safety reasons, used vape devices, opened e-liquids, or used disposables cannot be returned.

How to Request a Return or Refund

To start a return:

Step 1

Send a message on WhatsApp with:

  • Order number
  • Product name
  • Reason for return
  • Clear photo/video proof (if damaged or incorrect)

Step 2

Contact us here:
📱 WhatsApp: Check website what’s app no

Our support team will review your request and guide you through the next steps.

Refund Processing Time

Once your return is approved:

  • Refunds are processed within 1 business day
  • Refund will be sent to your original payment method
  • In some cases, bank/payment providers may take additional time to reflect the amount

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns for:

  • Used vape devices or opened products
  • Opened e-liquids
  • Disposable vapes after use
  • Clearance or sale items
  • Products damaged due to misuse

Damaged or Incorrect Orders

If you receive a damaged, faulty, or incorrect item:

  • Contact us within 24 hours
  • Provide photo or video proof
  • We will offer a free replacement or full refund

Order Cancellation

Orders can only be cancelled:

  • Before shipment
    Once shipped, cancellation is not possible, and the return process must be followed.

Shipping Costs

  • If the issue is our mistake → We cover shipping costs
  • If returning for personal reasons → Customer pays return shipping

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your payment provider
  3. Then message us on WhatsApp

Contact Us

We are always happy to help.

📱 WhatsApp Support: Check website what’s app no
🌐 Website: https://vapesdubaishop.com/